http://jb.jimbaston.com/2013/01/29/transform-the-service-experience-through-reliability/ Transforming the Customer Service Experience Tue, 26 Mar 2013 12:04:40 +0000 hourly 1 https://wordpress.org/?v=6.9.4 http://jb.jimbaston.com/2013/01/29/transform-the-service-experience-through-reliability/#comment-73 Tue, 26 Mar 2013 12:04:40 +0000 http://jb.jimbaston.com/?p=506#comment-73 […] Responsiveness shows our competence and this creates Assurance. Responsiveness shows that we are Reliable and demonstrates that we have Empathy for our […]

]]> http://jb.jimbaston.com/2013/01/29/transform-the-service-experience-through-reliability/#comment-21 Tue, 12 Feb 2013 13:09:39 +0000 http://jb.jimbaston.com/?p=506#comment-21 […] the last blog post, we discussed transforming the service experience through reliability. Let us now consider what we can do to transform the service experience by creating the feeling of […]

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