Comments on: Are Your Employees Empowered to Deliver Exceptional Customer Service? http://jb.jimbaston.com/2013/04/09/are-your-employees-empowered-to-deliver-exceptional-customer-service/ Transforming the Customer Service Experience Fri, 22 Nov 2013 13:36:24 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Jim http://jb.jimbaston.com/2013/04/09/are-your-employees-empowered-to-deliver-exceptional-customer-service/#comment-104 Wed, 10 Apr 2013 18:55:49 +0000 http://jb.jimbaston.com/?p=652#comment-104 In reply to Derrick Pick.

“Thanks Derrick. I’m not sure about the conspiracy but I am certain that, as business owners and managers, we must continue to ensure that our processes and systems enable our teams to deliver an exceptional customer experience. Even the seemingly “sensible” policies may have unintended consequences. Nothing should be left to chance.”
Jim

]]> By: Derrick Pick http://jb.jimbaston.com/2013/04/09/are-your-employees-empowered-to-deliver-exceptional-customer-service/#comment-101 Tue, 09 Apr 2013 19:20:21 +0000 http://jb.jimbaston.com/?p=652#comment-101 Great story, Jim. That kind of policy is by no means limited to Canadian banks – try going into a bank in the US with Canadian dollars and ask them to convert them to USD. You may as well be speaking Martian! I’m convinced it’s a global banking conspiracy so that they don’t have to do any work at all in making all their profits!

]]>