Comments on: 1st Step in Creating Proactive Service® – Focus on Service, Not Selling http://jb.jimbaston.com/2013/05/22/1st-step-in-creating-proactive-service-focus-on-service-not-selling/ Transforming the Customer Service Experience Fri, 15 Nov 2013 15:39:50 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Step 2 in Creating Proactive Service® – Knowing Customers’ Business Goals | jimbaston.com http://jb.jimbaston.com/2013/05/22/1st-step-in-creating-proactive-service-focus-on-service-not-selling/#comment-483 Tue, 11 Jun 2013 21:20:25 +0000 http://jb.jimbaston.com/?p=685#comment-483 […] the first blog in this series, we talked about the first step to create a Proactive Service® focus for your field service team. […]

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