Comments on: Step 2 in Creating Proactive Service® – Knowing Customers’ Business Goals http://jb.jimbaston.com/2013/06/04/step-2-in-creating-proactive-service-knowing-customers-business-goals/ Transforming the Customer Service Experience Fri, 15 Nov 2013 15:45:35 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Continuous Educational Opportunities – 3rd Step in Creating a Proactive Service® Culture | jimbaston.com http://jb.jimbaston.com/2013/06/04/step-2-in-creating-proactive-service-knowing-customers-business-goals/#comment-521 Tue, 18 Jun 2013 12:42:25 +0000 http://jb.jimbaston.com/?p=708#comment-521 […] the last blog post, we talked about the 2nd step in creating a Proactive Service® culture or focus for your field […]

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