Comments on: Step 4 of a Proactive Service® Culture – A Clear Opportunity Process http://jb.jimbaston.com/2013/07/09/step-4-of-a-proactive-service-culture-a-clear-opportunity-process/ Transforming the Customer Service Experience Fri, 15 Nov 2013 15:41:39 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Step 5 of a Proactive Service® Culture – Follow Up on Opportunities | jimbaston.com http://jb.jimbaston.com/2013/07/09/step-4-of-a-proactive-service-culture-a-clear-opportunity-process/#comment-712 Tue, 23 Jul 2013 12:50:26 +0000 http://jb.jimbaston.com/?p=746#comment-712 […] about it” and if they don’t, then we suggest it.  We then relate the story that I told in my last blog about the technician that passed on a lead from the field that was never followed up by the […]

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