Comments on: “They Don’t Pay Me to Look Good” in Service Delivery http://jb.jimbaston.com/2013/10/16/they-dont-pay-me-to-look-good-in-service-delivery/ Transforming the Customer Service Experience Tue, 11 Feb 2014 13:24:59 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Money isn’t Everything … for Service Companies | jimbaston.com http://jb.jimbaston.com/2013/10/16/they-dont-pay-me-to-look-good-in-service-delivery/#comment-1695 Tue, 11 Feb 2014 13:24:59 +0000 http://jb.jimbaston.com/?p=800#comment-1695 […] write to describe the work, etc.).  This fact is described in more detail in a previous blog “They don’t Pay Me to Look Good in Service Delivery”. It is the second component – the how the work was performed – that customers used to judge the […]

]]> By: Jim http://jb.jimbaston.com/2013/10/16/they-dont-pay-me-to-look-good-in-service-delivery/#comment-1192 Thu, 17 Oct 2013 01:11:04 +0000 http://jb.jimbaston.com/?p=800#comment-1192 In reply to Maureen.

Thanks for your comment Maureen. If there is one thing that I find consistently with my work with service firms, it’s the challenge they have in communicating the connection between appearance with the customer’s perception of value. It is a critical, but often overlooked or under estimated input to the overall service experience.
Jim

]]> By: Maureen http://jb.jimbaston.com/2013/10/16/they-dont-pay-me-to-look-good-in-service-delivery/#comment-1190 Wed, 16 Oct 2013 17:50:58 +0000 http://jb.jimbaston.com/?p=800#comment-1190 Thank you Jim
This is an excellent example of what so many employers try to explain to our teams regarding appearance and respect. Thank you for putting it into such easy to understand terms. I will be sharing it with my staff and my clients.

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