Comments on: Are your Customers Better off Having Known you? http://jb.jimbaston.com/2014/03/12/are-your-customers-better-off-having-known-you/ Transforming the Customer Service Experience Tue, 19 Aug 2014 16:03:13 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: How is Your Business Really Doing? Ask these 2 Questions | jimbaston.com http://jb.jimbaston.com/2014/03/12/are-your-customers-better-off-having-known-you/#comment-2151 Tue, 19 Aug 2014 16:03:13 +0000 http://jb.jimbaston.com/?p=912#comment-2151 […] second question, “Do you feel that you are better off for having known us?”, (see my Blog of March 12, 2014) gives us insight into whether our efforts are valued by our customers. A customer that recognizes […]

]]> By: Jim http://jb.jimbaston.com/2014/03/12/are-your-customers-better-off-having-known-you/#comment-1752 Thu, 13 Mar 2014 12:47:14 +0000 http://jb.jimbaston.com/?p=912#comment-1752 In reply to Jack Hole.

Thanks for the feedback Jack. I think “acid test” is a good term to use. After all, isn’t that why we are in this business in the first place – to make a difference? Thanks for putting this in perspective.
Jim

]]> By: Jack Hole http://jb.jimbaston.com/2014/03/12/are-your-customers-better-off-having-known-you/#comment-1751 Wed, 12 Mar 2014 23:25:35 +0000 http://jb.jimbaston.com/?p=912#comment-1751 I love this question Jim! It is such an “acid test” as to what we are doing for our clients both from a company and an individual’s (technician’s and other employee’s) perspective. Great stuff!

]]>