Comments on: How is Your Business Really Doing? Ask these 2 Questions http://jb.jimbaston.com/2014/08/19/how-is-your-business-really-doing-ask-these-2-questions/ Transforming the Customer Service Experience Thu, 30 Oct 2014 02:43:12 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Jim http://jb.jimbaston.com/2014/08/19/how-is-your-business-really-doing-ask-these-2-questions/#comment-2601 Thu, 30 Oct 2014 02:43:12 +0000 http://jb.jimbaston.com/?p=968#comment-2601 In reply to Linda Graham.

Thank you Linda. Technicians play an incredibly important role in helping their customers be more successful and these questions go beyond simply getting feedback on whether the customer “feels good” about our service to whether they feel they are more successful as a result of it.
Jim

]]> By: Linda Graham http://jb.jimbaston.com/2014/08/19/how-is-your-business-really-doing-ask-these-2-questions/#comment-2591 Wed, 29 Oct 2014 12:12:16 +0000 http://jb.jimbaston.com/?p=968#comment-2591 I agree, though there several measures to determine business development like you said, these two questions are indeed spot on point to address. Magnicom

]]> By: How is Your Business Really Doing? – Part 2 | jimbaston.com http://jb.jimbaston.com/2014/08/19/how-is-your-business-really-doing-ask-these-2-questions/#comment-2212 Wed, 10 Sep 2014 13:12:58 +0000 http://jb.jimbaston.com/?p=968#comment-2212 […] is your business really doing was the subject of my last blog. In the article, I discussed the challenge of determining if your service technicians are really […]

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