Comments on: Spontaneous Empathy – Addressing Concerns Before the Customer Raises Them http://jb.jimbaston.com/2014/10/15/spontaneous-empathy-addressing-concerns-before-the-customer-raises-them/ Transforming the Customer Service Experience Wed, 15 Oct 2014 13:26:29 +0000 hourly 1 https://wordpress.org/?v=6.9.4