Comments on: Developing a Proactive Business Development Culture for the Time Strapped Service Manager http://jb.jimbaston.com/2017/03/01/developing-a-proactive-business-development-culture-for-the-time-strapped-service-manager/ Transforming the Customer Service Experience Thu, 02 Mar 2017 01:14:31 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Daryle Delafosse http://jb.jimbaston.com/2017/03/01/developing-a-proactive-business-development-culture-for-the-time-strapped-service-manager/#comment-4354 Thu, 02 Mar 2017 01:14:31 +0000 http://jb.jimbaston.com/?p=1663#comment-4354 Thanks Jim – Always great posts and appreciate the reminders.
Words related to ‘sales and promoting’ can make a service rep uncomfortable. Where a mind set of being ‘of service’ is client focused with, ‘how can we help’, which is much easier introduction language to start those conversations and build trust.
Thanks again, Daryle

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