The Proactive Service® workshop is a training program for technicians to show them how to take the initiative to go beyond simply fixing or maintaining equipment. The workshop has been specifically designed to help field service technicians recognize how they can add much more value and provide even higher levels of service when they take a proactive approach to discussing ways they and their firms can help the customer.
The Proactive Service® workshop is very interactive. Each workshop is customized, employing examples from your industry and addressing challenges that your service people face every day. Through the customization process, we are able to identify hurdles that can hold back even the most motivated teams – hurdles that may have prevented you from being more successful in the past.
The Proactive Service® workshop has proven to be of value to organizations of all sizes. Real-world benefits can include reduced staff turnover, higher customer retention rates and more profitable contracts. This workshop has received Gold Seal Certification from the Canadian Construction Association Gold Seal Accreditation Board.
Proactive Service® Workshop—Who should attend?
• Employees new to field/customer service
• Experienced service technicians to fine tune their skills
• Service Managers and Supervisors
• Salespeople who work closely with field service personnel
• Dispatchers and other service support staff
Click here for the typical workshop content.
