<?xml version="1.0" encoding="UTF-8"?><?xml-stylesheet type="text/xsl" href="//jb.jimbaston.com/wp-content/plugins/wordpress-seo/css/main-sitemap.xsl"?>
<urlset xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1" xsi:schemaLocation="http://www.sitemaps.org/schemas/sitemap/0.9 http://www.sitemaps.org/schemas/sitemap/0.9/sitemap.xsd http://www.google.com/schemas/sitemap-image/1.1 http://www.google.com/schemas/sitemap-image/1.1/sitemap-image.xsd" xmlns="http://www.sitemaps.org/schemas/sitemap/0.9">
	<url>
		<loc>http://jb.jimbaston.com/</loc>
		<lastmod>2020-11-09T15:39:16+00:00</lastmod>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2012/11/06/stop-maintaining-your-mechanicalelectrical-equipment/</loc>
		<lastmod>2012-11-06T13:54:34+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2012/11/no-maintenance.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2012/11/27/increase-revenues-generated-by-your-service-techs/</loc>
		<lastmod>2012-11-28T23:18:32+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2012/11/iStock_000010445691XSmall.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/01/16/transforming-the-service-experience-5-dimensions-of-service-quality/</loc>
		<lastmod>2013-01-16T13:05:13+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/01/excellent-customer-service1.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/01/22/cmcef-webinar-series/</loc>
		<lastmod>2013-01-22T15:41:30+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/01/CMCEF-LOGO-2006.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/01/29/transform-the-service-experience-through-reliability/</loc>
		<lastmod>2013-01-29T21:17:52+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/01/Reliability.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/02/05/creating-the-service-experience-part-2-cmcef-webinar-series/</loc>
		<lastmod>2013-02-05T11:49:47+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/01/CMCEF-LOGO-2006.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/02/12/transform-the-service-experience-through-assurance/</loc>
		<lastmod>2013-02-12T13:12:39+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/02/Assurance-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/02/20/cmcef-webinar-series-part-3-maintaining-the-service-experience/</loc>
		<lastmod>2013-02-20T11:38:34+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/01/CMCEF-LOGO-2006.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/02/26/transform-the-service-experience-through-tangibles/</loc>
		<lastmod>2013-02-26T13:44:26+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/02/Tangibles-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/03/12/transform-the-service-experience-through-empathy/</loc>
		<lastmod>2013-03-12T11:48:21+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/03/Empathy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/03/26/transform-the-service-experience-through-responsiveness/</loc>
		<lastmod>2013-03-26T12:05:22+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/03/Responsiveness.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/10/01/when-the-customer-service-person-says-i-cant-help/</loc>
		<lastmod>2013-10-01T11:13:10+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/09/bigstock-Reservation-Frustration-3983078.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/10/16/they-dont-pay-me-to-look-good-in-service-delivery/</loc>
		<lastmod>2013-10-16T13:26:48+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/10/6637639_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/11/06/dealing-with-emotional-customers-to-a-positive-result/</loc>
		<lastmod>2013-11-06T13:43:42+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/11/17781856_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/08/13/step-6-of-a-proactive-service-culture-coach-and-support/</loc>
		<lastmod>2013-11-15T15:34:24+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/08/coaching-and-support-copy2.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/07/23/step-5-of-a-proactive-service-culture-follow-up-on-opportunities/</loc>
		<lastmod>2013-11-15T15:37:04+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/07/followup-copy1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/05/22/1st-step-in-creating-proactive-service-focus-on-service-not-selling/</loc>
		<lastmod>2013-11-15T15:39:50+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/05/service-not-sale-copy1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/07/09/step-4-of-a-proactive-service-culture-a-clear-opportunity-process/</loc>
		<lastmod>2013-11-15T15:41:39+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/07/response-process-copy2.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/06/18/continuous-educational-opportunities-3rd-step-in-creating-a-proactive-service-culture/</loc>
		<lastmod>2013-11-15T15:43:31+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/06/continual-educational-opportunities-copy1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/06/04/step-2-in-creating-proactive-service-knowing-customers-business-goals/</loc>
		<lastmod>2013-11-15T15:45:35+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/06/customer-goals-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/04/23/creating-a-proactive-service-culture-throughout-your-service-team/</loc>
		<lastmod>2013-11-15T15:47:33+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/04/steps2-copy1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2012/10/11/transforming-your-customers-service-experience/</loc>
		<lastmod>2013-11-15T16:33:25+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2012/10/bigstock-Portrait-Of-Young-Engineer-At-52278001a.jpg</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2012/10/Beyond_cover_1-final.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/11/20/6-steps-to-using-the-telephone-to-turn-away-service-business/</loc>
		<lastmod>2013-11-20T14:27:09+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/11/bigstock-Red-old-fashioned-telephone-re-47052019.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2013/04/09/are-your-employees-empowered-to-deliver-exceptional-customer-service/</loc>
		<lastmod>2013-11-22T13:36:24+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2013/04/j0411833_198604_7.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/01/07/rude-awakening-to-a-valuable-reminder/</loc>
		<lastmod>2014-01-21T13:45:34+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/01/iStock_000021382083XSmall.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/01/21/proactive-service-giving-customers-your-hearts-your-heads/</loc>
		<lastmod>2014-01-21T13:46:39+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/01/bigstock-Happy-man-working-with-servers-38895991.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/02/11/money-isnt-everything-for-service-companies/</loc>
		<lastmod>2014-02-11T13:25:32+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/02/CUST-SERV-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/02/25/how-service-providers-can-stand-out-from-the-crowd/</loc>
		<lastmod>2014-02-25T12:19:08+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/02/stand-out-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/03/12/are-your-customers-better-off-having-known-you/</loc>
		<lastmod>2014-03-12T10:51:33+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/02/15593380_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/04/09/taking-the-stress-out-of-challenging-situations/</loc>
		<lastmod>2014-05-13T13:22:58+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/04/bigstock-Computer-technician-repairing-50031152.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/05/13/dont-make-promises-you-cant-keep-especially-in-business/</loc>
		<lastmod>2014-05-13T13:24:37+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/05/15778463_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/06/03/the-difference-between-losing-a-sale-and-losing-a-customer/</loc>
		<lastmod>2014-06-03T15:45:30+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/06/9646441_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/06/24/empathy-ill-know-it-when-i-feel-it/</loc>
		<lastmod>2014-06-24T12:05:12+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/06/9550072_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/08/19/how-is-your-business-really-doing-ask-these-2-questions/</loc>
		<lastmod>2014-09-09T20:25:13+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/08/bigstock-Mature-Male-Technician-Making-64667137.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/09/10/how-is-your-business-really-doing-part-2/</loc>
		<lastmod>2014-09-10T13:13:55+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/09/10402361_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/10/01/5-mistakes-service-companies-make-asking-technicians-to-promote-services/</loc>
		<lastmod>2014-10-01T12:32:04+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/09/service-tech-training-copy1.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/10/15/spontaneous-empathy-addressing-concerns-before-the-customer-raises-them/</loc>
		<lastmod>2014-10-15T13:26:29+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/10/bigstock-Pretty-barista-holding-disposa-73159333.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/11/18/you-said-two-the-importance-of-a-good-first-impression/</loc>
		<lastmod>2014-11-18T11:20:53+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/11/13383289_sa.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2014/12/17/4-components-of-a-better-technician-work-order-resolution-description/</loc>
		<lastmod>2014-12-17T14:12:36+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2014/12/Fotolia_58353072_XSa-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/01/07/5-questions-to-help-you-evaluate-how-proactive-your-service-team-is/</loc>
		<lastmod>2015-01-07T14:03:24+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/01/34929282_sa-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/01/27/technician-service-challenges-how-to-keep-a-customer/</loc>
		<lastmod>2015-01-27T14:38:08+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/01/26043343_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/02/10/6-ways-to-get-the-most-out-of-training-your-team/</loc>
		<lastmod>2015-02-10T12:36:24+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2012/09/jim-teach-slide-copy2.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/02/24/4-questions-about-business-development-by-your-service-technicians/</loc>
		<lastmod>2015-02-24T14:14:44+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/02/Fotolia_75264358_XS.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/03/24/4-questions-to-ask-when-evaluating-technician-sales-training-programs/</loc>
		<lastmod>2015-04-06T14:56:24+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/03/tech-training.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/04/07/technician-sales-training-inverse-relationship-between-trust-and-technique/</loc>
		<lastmod>2015-04-07T13:28:06+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/04/Fotolia_76924379_XS.jpg</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/03/credibility-diagram.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/04/30/want-your-technicians-more-proactive-in-promoting-your-services-your-perspective-may-be-getting-in-the-way/</loc>
		<lastmod>2015-04-30T12:09:23+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/04/8262595_s.jpg</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/04/Selling-and-Serving.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/05/20/the-limiting-reality-of-getting-technicians-to-sell-4-reasons-why/</loc>
		<lastmod>2015-05-20T11:43:47+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/05/fotolia_59137115.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/06/09/position-technician-promotion-of-services-as-a-valuable-service-4-steps/</loc>
		<lastmod>2015-06-09T13:17:00+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/06/Fotolia_32481474_XSa-copy.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/06/23/give-your-customers-your-heads-as-well-as-your-hands/</loc>
		<lastmod>2015-06-23T16:06:45+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/06/Fotolia_78297952_XS.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/07/15/4-steps-to-turn-service-teams-into-enthusiastic-business-promoters/</loc>
		<lastmod>2015-07-15T13:23:06+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/07/fotolia_44390503a-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/08/11/i-care-5-steps-to-work-orders-that-shout-value/</loc>
		<lastmod>2015-08-11T15:21:47+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/08/value-work-order-copy.jpg</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/08/Icare-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/09/10/how-proactive-is-your-field-service-team-take-the-test/</loc>
		<lastmod>2015-09-10T13:06:17+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/09/self-eval-checklist-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/09/29/a-tale-of-2-auto-mechanics-which-one-would-you-prefer/</loc>
		<lastmod>2015-09-29T15:26:24+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/09/Fotolia_83778879_XS.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/10/14/5-steps-to-a-service-experience-that-is-beyond-great/</loc>
		<lastmod>2015-10-14T13:41:37+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/10/5-steps-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/10/27/too-much-focus-on-upselling-a-cautionary-tale/</loc>
		<lastmod>2015-10-27T13:10:30+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/10/fotolia_84241606.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/11/17/do-your-techs-promote-your-services-why-not-tell-your-customers/</loc>
		<lastmod>2015-11-17T14:39:44+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/11/fotolia_44809449.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2015/12/16/time-to-reflect-on-your-proactive-service-culture/</loc>
		<lastmod>2015-12-16T14:30:37+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2015/12/reflection-copy.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/01/11/5-things-to-consider-when-paying-technicians-commission/</loc>
		<lastmod>2016-01-11T21:01:15+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/01/Hands-with-Percentage-Symbol.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/02/01/byob-service-the-competitive-edge/</loc>
		<lastmod>2016-02-01T18:31:10+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/02/Brain-in-Hands.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/03/01/6-steps-to-support-your-technicians-in-making-beneficial-recommendations-to-customers/</loc>
		<lastmod>2016-03-01T14:44:19+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/03/Coaching-Chart.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/03/14/disappointed-with-technician-efforts-in-making-recommendations-to-customers-teach-them-the-5-ps/</loc>
		<lastmod>2016-03-16T15:16:41+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/03/03142016-Engineers-Talking.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/04/06/show-you-care-write-emails-that-are-smart/</loc>
		<lastmod>2016-04-06T13:41:13+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/04/Man-typing-on-Smartphone.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/04/26/are-there-parallels-between-how-we-manage-food-budgets-and-training-investments/</loc>
		<lastmod>2016-04-26T18:15:24+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/04/Fotolia_61947887_XS.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/05/31/my-definition-of-effective-communication-for-the-service-business/</loc>
		<lastmod>2016-05-31T14:29:29+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/05/Fotolia_91329387_XS.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/07/20/do-you-tell-your-customers/</loc>
		<lastmod>2016-07-20T15:29:30+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/07/07192016-Do-You-Tell-Your-Customers.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/08/09/the-one-question-every-field-service-technician-should-ask/</loc>
		<lastmod>2016-08-09T14:16:56+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/08/08092016-How-can-I-help.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/08/23/is-it-time-to-stop-paying-technicians-for-leads/</loc>
		<lastmod>2016-08-23T13:34:09+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/08/Employee-Incentives.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/09/14/help-your-technicians-handle-customer-objections/</loc>
		<lastmod>2016-09-14T12:29:05+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/09/let-me-think-about-it-man.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/11/15/four-simple-steps-technicians-can-take-to-uncover-opportunities/</loc>
		<lastmod>2016-11-15T16:19:43+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/11/Man-Searching.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2016/12/14/5-tips-to-help-your-field-team-deal-with-customers-effectively/</loc>
		<lastmod>2016-12-14T15:09:13+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2016/12/business-man-with-bell.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/01/10/six-components-of-a-robust-and-failsafe-opportunity-management-process/</loc>
		<lastmod>2017-01-10T15:28:30+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/01/Fotolia_55765535_XS.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/01/31/smart-meeting-requests/</loc>
		<lastmod>2017-01-31T13:00:46+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/01/40751886_s.jpg</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/01/Initial-Meeting-Request.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/01/Revised-Meeting-Request.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/03/01/developing-a-proactive-business-development-culture-for-the-time-strapped-service-manager/</loc>
		<lastmod>2017-03-01T15:03:38+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/02/time-management.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/03/14/building-personal-and-professional-credibility/</loc>
		<lastmod>2017-03-14T14:57:21+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/03/15405896_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/03/30/proactive-recommendations-by-your-field-team-are-a-big-business-differentiator/</loc>
		<lastmod>2017-03-30T14:55:41+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/03/33078655_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/06/13/6-steps-to-delivering-your-brand-promise-through-your-field-service-team/</loc>
		<lastmod>2017-06-13T15:31:11+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/06/brand3.png</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/06/Red-Cape-Right-Side.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/09/12/a-lesson-in-good-customer-service-delivery/</loc>
		<lastmod>2017-09-12T13:48:40+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/09/45997993_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/11/15/3-ways-to-support-business-development-by-your-field-service-team/</loc>
		<lastmod>2017-11-15T14:30:23+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/11/3-Ways-to-Support-Business-Development-by-Your-Field-Service-Team.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2017/12/06/is-your-field-team-following-up-on-their-recommendations/</loc>
		<lastmod>2017-12-06T13:30:32+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2017/12/follow-up-white-background.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2018/01/25/5-tips-to-improve-the-service-experience-of-business-promotion-by-the-field-service-team/</loc>
		<lastmod>2018-01-25T15:53:52+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2018/01/52276596_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2018/02/14/is-your-field-service-team-missing-opportunities-to-help-your-customers/</loc>
		<lastmod>2018-02-14T14:30:46+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2018/02/53069265_s.jpg</image:loc>
		</image:image>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2018/02/F-Test.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2018/04/26/are-you-the-reason-your-technicians-are-not-enthusiastically-promoting-your-services/</loc>
		<lastmod>2018-04-26T15:01:08+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2018/04/2983374_s-edited.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/01/29/are-you-fully-capitalizing-on-one-of-your-most-valuable-assets/</loc>
		<lastmod>2019-01-30T01:52:57+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/01/49120419_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/03/12/technologys-revolutionary-impact-on-the-relative-importance-of-soft-skills/</loc>
		<lastmod>2019-03-12T13:00:14+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/03/12431415_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/06/11/preventative-maintenance-for-business-promotion-introduction/</loc>
		<lastmod>2019-06-11T19:12:28+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/06/tech-squatting-down.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/06/20/preventative-maintenance-for-business-promotion-step-1/</loc>
		<lastmod>2019-06-27T17:43:56+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/06/iStock_000001757103Large.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/09/25/preventative-maintenance-for-business-promotion-step-2/</loc>
		<lastmod>2019-09-25T14:48:33+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/10/AdobeStock_287172810-sized.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/10/08/preventative-maintenance-for-business-promotion-step-3/</loc>
		<lastmod>2019-10-08T22:00:35+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/10/AdobeStock_273422930-sized.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/10/28/preventative-maintenance-for-business-promotion-step-4/</loc>
		<lastmod>2019-10-29T00:29:19+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/10/AdobeStock_83674946-sized.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/11/06/preventative-maintenance-for-business-promotion-step-5/</loc>
		<lastmod>2019-11-06T13:30:38+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/10/130111848_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2019/11/20/preventative-maintenance-for-business-promotion-step-6/</loc>
		<lastmod>2019-11-20T13:30:22+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2019/10/70839016_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/10/14/defining-the-steps-to-supercharging-your-technicians-revenue-generation-efforts/</loc>
		<lastmod>2020-10-14T14:29:51+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/10/41423655_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/10/06/its-all-about-perception-are-you-selling-or-serving/</loc>
		<lastmod>2020-10-14T14:30:17+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/09/Selling-vs.-Serving.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/09/29/differentiating-service-through-the-field-teams-proactive-efforts/</loc>
		<lastmod>2020-10-14T14:30:18+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/09/Blog-1.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/09/10/announcement-proactive-service-self-delivery-workshop/</loc>
		<lastmod>2020-10-14T14:30:19+00:00</lastmod>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/10/20/define-the-service/</loc>
		<lastmod>2020-10-20T14:32:33+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/10/106212741_s.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/10/27/supercharging-revenue-generation-through-the-field-service-team-support-the-initiative/</loc>
		<lastmod>2020-10-27T12:00:05+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/10/HiRes-edited.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/11/03/supercharging-revenue-generation-through-the-field-service-team-get-buy-in-from-supporting-divisions/</loc>
		<lastmod>2020-11-04T18:21:15+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/11/iStock-606679424-small.jpg</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/11/17/supercharging-revenue-generation-through-the-field-service-team-tell-our-customers/</loc>
		<lastmod>2020-11-17T13:00:05+00:00</lastmod>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/11/24/supercharging-revenue-generation-through-the-field-service-team-maintain-focus/</loc>
		<lastmod>2020-11-24T13:00:14+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/11/illustration-Converted.png</image:loc>
		</image:image>
	</url>
	<url>
		<loc>http://jb.jimbaston.com/2020/11/10/supercharging-revenue-generation-through-the-field-service-team-talk-the-walk/</loc>
		<lastmod>2020-11-10T15:00:32+00:00</lastmod>
		<image:image>
			<image:loc>http://jb.jimbaston.com/wp-content/uploads/2020/11/WALK-THE-TALK-iStock-477089311-service-copy.png</image:loc>
		</image:image>
	</url>
</urlset>
<!-- XML Sitemap generated by Yoast SEO -->