In my last blog, I spoke about how the success of our field team’s business development efforts will be dependent upon whether they accept that their proactive efforts are part of their service role and whether the customer sees value…
Blog Archives
Supercharging Revenue Generation Through the Field Service Team – It’s All About Perception – Are You “Selling” or “Serving”?
In my last blog, I wrote of the opportunity to stand out from the crowd by helping the customer recognize that they are better off for having engaged us. Our techs play a huge role in this. They are in…
Supercharging Revenue Generation Through the Field Service Team – Differentiating Service Through the Field Team’s Proactive Efforts
This is the first in a series of blogs on “supercharging” revenue generation through the field service team. If you encourage your field team to promote your products and services to your customers and you are disappointed in the results…
Announcement: Proactive Service® Self-Delivery Workshop
I am pleased to announce that we have developed a self-delivery version of our very successful Proactive Service® workshop to allow organizations to deliver top quality customer service training during these times of restricted travel and social distancing. The program…
Are You the Reason Your Technicians Are Not Enthusiastically Promoting your Services?
It is no secret that field service technicians represent an excellent opportunity to increase revenues without adding to overheads. They understand the technology, know their products and services and are familiar with the customers’ equipment and their goals. And, of course, they have the ear of the customer.
Chances are you already have one or two techs who are great at developing new business and you recognize that, by getting all of your techs to act like them, you will experience tremendous growth.
If, despite your best efforts, your technicians are still not generating as much business as you think they are capable of, then perhaps you are the reason your technicians are not enthusiastically promoting your services. Perhaps it is your perception that is standing in the way.
Tagged with: Change Perception from Selling to Serving, customer service expert, Increase Service Technician Sales, International Service Technician Training Expert, Jim Baston, service tech sales training, service tech training expert, service technician sales, service technician training programs
Posted in Business, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
Posted in Business, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
