In my last blog, I spoke about how the success of our field team’s business development efforts will be dependent upon whether they accept that their proactive efforts are part of their service role and whether the customer sees value…
Blog Archives
Supercharging Revenue Generation Through the Field Service Team – It’s All About Perception – Are You “Selling” or “Serving”?
In my last blog, I wrote of the opportunity to stand out from the crowd by helping the customer recognize that they are better off for having engaged us. Our techs play a huge role in this. They are in…
Supercharging Revenue Generation Through the Field Service Team – Differentiating Service Through the Field Team’s Proactive Efforts
This is the first in a series of blogs on “supercharging” revenue generation through the field service team. If you encourage your field team to promote your products and services to your customers and you are disappointed in the results…
Announcement: Proactive Service® Self-Delivery Workshop
I am pleased to announce that we have developed a self-delivery version of our very successful Proactive Service® workshop to allow organizations to deliver top quality customer service training during these times of restricted travel and social distancing. The program…
Preventative Maintenance for Business Promotion – Step 6
Today’s equipment typically runs on a software platform and it is important to keep that software current. Not updating software may compromise performance and may result in errors and ultimately failure. A key part of our field team’s role when…
