I had to terminate the call so I could get to an important appointment, so the service provider gave me a ticket number and told me to check back later. By this time I had over 3000 emails and counting in my inbox and I was a nervous wreck. I turned off the vibration feature to reduce the stress, but I watched as the emails kept piling up – faster than I could delete them.
Blog Archives
Taking the Stress out of Challenging Situations
Tagged with: bettering customer experience, bettering customer relationships, customer, customer service expert, customer service management expert, customer service tech training, customer stress, give better customer service, Jim Baston, reducing customer stress
Posted in Business, Consulting Services, Education, Management, Service
Posted in Business, Consulting Services, Education, Management, Service
Transform the Service Experience through Assurance
Assurance can be defined as confidence or certainty in one’s abilities. This confidence in us comes when the customer believes that they are getting excellent service and advice and that they are in the best of hands. The interesting point here is that most customers have no way or really knowing if they are truly in the best of hands and receiving excellent service and advice. They really don’t know if our technicians are technically better than our competitors or if the advice we are providing is the best they can expect from anyone. Because most customers cannot truly assess these things, they look for tangible evidence that gives them clues.
Tagged with: bettering customer experience, bettering customer relationships, customer service expert, developing custome service relationships, how to increase customer service satisfaction, Jim Baston, service manager expert, transforming the customer experience
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
