This series of blogs discusses the application of preventative maintenance in order to maintain our field team’s product and service promotion effectiveness. [1] Step 3 – Checking Alignments and Readjusting if Applicable Engaging our field service professionals in business development requires…
Blog Archives
Preventative Maintenance for Business Promotion – Step 3
Tagged with: BBA Consulting, bettering customer relationships, Business Development for Field Service Professionals, Field Service Professionals Training, Jim Baston, preventative maintenance, Preventative Maintenance and Upselling, service technician training
Posted in Business, Customer Service, Education, Preventative Maintenance, Sales, Service
Posted in Business, Customer Service, Education, Preventative Maintenance, Sales, Service
Technology’s Revolutionary Impact on the Relative Importance of Soft Skills
If you are in the service business, then you know a little bit about change. Just about everything to do with field service has been impacted by technology; and it has changed the way we do business. Technology is also…
Tagged with: BBA Consulting, customer relationships, customer service, customer service consultant, customer service excellence, customer service expert, how to improve customer service, Jim Baston, proactive service culture, service industry, service tech training expert, service technician training, service technician training expert, service technician training programs, soft skills, technology, Technology and business, technology and soft skills, technology in the service industry
Posted in Business, Education, Service, Uncategorized
Posted in Business, Education, Service, Uncategorized
Are You Fully Capitalizing on One of Your Most Valuable Assets?
Are you fully capitalizing on one of your most valuable assets – the knowledge and experience of your field service team? Sure, you depend on their expertise to provide maintenance service, troubleshoot and make repairs correctly and efficiently. But do…
3 Ways to Support Business Development by Your Field Service Team
More and more service organizations recognize the value their field service professionals bring when they make recommendations to their customers that will help them to be better off. The challenge is to get the field team to embrace this business development mindset and maintain focus over the long haul. To achieve this, we would be well served by supporting business development by our field service team like any other service we provide. Here are three things we can do.
Tagged with: 3 Ways to Support Business Development by Your Field Service Team, BBA Consulting, business development using service technicans, how to teach field service technicians to sell, Jim Baston, service tech training expert, service technician training, service technician training programs, service technician upselling, service technicians and sales, Teach your Field Service Team to Sell
Posted in Business, Education, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
Posted in Business, Education, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
A Lesson in Good Customer Service Delivery
I recently had the good fortune to work in Australia for an international client. It was a wonderful experience and a great adventure. It also provided me with a lesson in good customer service delivery. The lesson? Good customer service is not always the same for every customer. It all depends on meeting the customer’s expectations.
Tagged with: bettering customer relationships, bettering customer service experience, Customer Service Expectations, customer service expert, how to improve customer service, Jim Baston, Managing Customer Service, Managing Service Technicians, Proactive Service®, service technician training, service technician training programs
Posted in Customer Service, Education, Service, Service Tech Training
Posted in Customer Service, Education, Service, Service Tech Training
