Of course, the customer was angry and the technician was put in an uncomfortable position because of inaction on the part of the salesperson, but the problem would have been avoided altogether if the technician just took a moment to inquire with the customer whether they had given any more thought to the matter.
Blog Archives
Step 5 of a Proactive Service® Culture – Follow Up on Opportunities
Tagged with: customer management expert, customer service, customer service expert, customer service tech training, how to improve customer satisfaction, how to provide great customer service, improving customer service experience, Jim Baston, service tech coaching and support, service technician sales
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Creating a Proactive Service Culture Throughout Your Service Team
In this series of blogs we are going to examine six steps that you implement to create a Proactive Service® focus from all of your service team members. This will greatly enhance your efforts of developing a distinctive and sustainable competitive advantage and result in higher revenues and delighted customers. I also contend that it will make your business a more desirable place to work.
Tagged with: customer management expert, customer service expert, customer service role in business, how to increase customer service, how to provide excellent customer service, how to provide great customer service, improving customer service experience, Jim Baston, proactive service culture, service tech coaching and support, service technician training, service techs and customer business goals, service techs and customer service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
