jimbaston.com
  • Home
  • What We Do
    • Assess your Current Position
    • Define the Service Experience
    • Proactive Service® Workshop
    • Processes and Systems
    • Maintaining Momentum
  • Proactive Service®
  • Speaking
  • About Jim
  • Articles & White Papers
  • What Our Clients Say
  • Store
    • Beyond GREAT SERVICE & Beyond GREAT SERVICE Planning Guide
  • Contact
Blog Archives

6 Steps to Support Your Technicians in Making Beneficial Recommendations to Customers

Posted on March 1, 2016 by Jim Posted in Business, Customer Service, Education, Management, Service Tech Training — No Comments ↓

When I managed a service business several years ago, we introduced a new initiative where we wanted to stress the importance that we in management had in ensuring the success of the project and we adopted the motto “If it…

Read more ›

Tagged with: 6 steps to help support your technicians to make beneficial recommendations to customeres, customer management expert, customer service expert, how to provide excellent customer service, how to support technicians to make recommendations to customers, Jim Baston, management team training, management training, proactive recommendations to customers, service tech training expert, service technician training programs
Posted in Business, Customer Service, Education, Management, Service Tech Training

“The Proactive Service® Workshop is now available for self-delivery. Click here to find out more.”

Jim Was Named One of the 20 Most Influential People in Field Service by Field Service News

Click here to read the article

The Proactive Service® Approach

Purchase Beyond Great Service


click on image for more info

Subscribe to the Blog!

    © 2024 jimbaston.com
    ↑
    We use our own and third party cookies to improve your experience on our website. By continuing to use our website, we understand that you accept their use.OkPrivacy policy