Manage the situation. This is the critical point in this situation. The manager had used an approach to draw out some of the emotion from the situation, but was he prepared to do anything? Here is what he did.
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Dealing With Emotional Customers to a Positive Result
Tagged with: customer service expert, dealing with difficult customers effectively, how to improve customer satisfaction, how to improve customer service, Jim Baston, Proactive Service®, service tech training expert, service technician training programs
Posted in Business, Education, Management, Manufacturing, Service
Posted in Business, Education, Management, Manufacturing, Service
