This series of blogs discusses the application of preventative maintenance in order to maintain our field team’s product and service promotion effectiveness. [1] Step 2 – Replacing, Refurbishing or Cleaning Wearable Parts and Consumables In order to help our customers to…
Blog Archives
Preventative Maintenance for Business Promotion – Step 2
Tagged with: bettering customer relationships, electrician preventative maintenance training, how to improve customer service, HVAC Preventative Maintenance Training, Jim Baston, Plumbing Preventative maintenance training, preventative maintenance, service tech training, service technician training
Posted in Blogs, Customer Service, Preventative Maintenance, Service, Service Tech Training
Posted in Blogs, Customer Service, Preventative Maintenance, Service, Service Tech Training
Technology’s Revolutionary Impact on the Relative Importance of Soft Skills
If you are in the service business, then you know a little bit about change. Just about everything to do with field service has been impacted by technology; and it has changed the way we do business. Technology is also…
Tagged with: BBA Consulting, customer relationships, customer service, customer service consultant, customer service excellence, customer service expert, how to improve customer service, Jim Baston, proactive service culture, service industry, service tech training expert, service technician training, service technician training expert, service technician training programs, soft skills, technology, Technology and business, technology and soft skills, technology in the service industry
Posted in Business, Education, Service, Uncategorized
Posted in Business, Education, Service, Uncategorized
Is Your Field Team Following Up on Their Recommendations?
At our workshops, I strongly encourage field service professionals to follow-up on the recommendations they have made with customers. It is a great way to uncover and revive opportunities. But much more importantly, it demonstrates exceptional customer service.
I often ask the field professionals who attend my workshop if they have made any recommendations in the last six months that their customer has not acted upon and that they honestly don’t know the customer’s intentions about it. Most hands go up.
Tagged with: BBA Consulting, customer service consultant, follow up on recommendations, how to improve customer service, Jim Baston, service technician sales training, service technician training programs, teaching service technicians to sell, upselling
Posted in Customer Service, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
Posted in Customer Service, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
A Lesson in Good Customer Service Delivery
I recently had the good fortune to work in Australia for an international client. It was a wonderful experience and a great adventure. It also provided me with a lesson in good customer service delivery. The lesson? Good customer service is not always the same for every customer. It all depends on meeting the customer’s expectations.
Tagged with: bettering customer relationships, bettering customer service experience, Customer Service Expectations, customer service expert, how to improve customer service, Jim Baston, Managing Customer Service, Managing Service Technicians, Proactive Service®, service technician training, service technician training programs
Posted in Customer Service, Education, Service, Service Tech Training
Posted in Customer Service, Education, Service, Service Tech Training
SMART Meeting Requests
As managers and field service professionals, we are often in a position to arrange meetings with customers and co-workers. Using meeting requests are an excellent way to get the meeting synchronized in everyone’s calendar. Using the SMART approach to meeting requests saves time and money.
