I’m often asked how to enthusiastically engage technicians in business promotion to create a service experience like the one I describe in my book, Beyond GREAT SERVICE, The Technician’s Role in Proactive Business Growth. In answer to this question, here is a summary of the 5 Steps to a service experience that is beyond great.
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5 Steps to a Service Experience that is Beyond Great
Tagged with: bettering customer service, customer service assessment tool, customer service technician training expert, customer service technician training programs, customer service training, customer service training expert, how to improve customer service, Jim Baston, Proactive Service®, Proactive Service® Workshop, service technician training expert, service technician training programs
Posted in Business, Customer Service, Service Tech Training
Posted in Business, Customer Service, Service Tech Training
Don’t Make Promises you Can’t Keep – Especially in Business
At check out we expressed our disappointment. We explained that we had expected a quiet, relaxing stay as promised on their website but we experienced just the opposite. We felt that we should have been told about the wedding at the time of booking and advised about the noise problem associated with the room we were given. We then could have made an informed decision about whether to stay there. The inn should have been prepared to turn us away but instead chose to fall terribly short on their promise. Instead of more raving fans, they created raving detractors. We certainly won’t recommend this place and will avoid it on any future visit.
