I had to terminate the call so I could get to an important appointment, so the service provider gave me a ticket number and told me to check back later. By this time I had over 3000 emails and counting in my inbox and I was a nervous wreck. I turned off the vibration feature to reduce the stress, but I watched as the emails kept piling up – faster than I could delete them.
Blog Archives
Taking the Stress out of Challenging Situations
Tagged with: bettering customer experience, bettering customer relationships, customer, customer service expert, customer service management expert, customer service tech training, customer stress, give better customer service, Jim Baston, reducing customer stress
Posted in Business, Consulting Services, Education, Management, Service
Posted in Business, Consulting Services, Education, Management, Service
Proactive Service® – Giving Customers your Hearts & your Heads
While most companies give their customers their hands (i.e. do good work), proactive service companies provide customers with their heads as well. By looking out for their customers and making helpful suggestions to allow them to be more effective at operating their facilities, they are providing the highest level of service.
Tagged with: customer service consultant, customer service expert, customer service management expert, customer service tech training, developing customer service relationships, how to increase customer service satisfaction, how to maintain excellent customer service, Jim Baston, Proactive Service®
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Rude Awakening to a Valuable Reminder
In a funny way, this rude awakening proved to be a valuable reminder for me. Sometimes, through our actions or words, we are teaching our teams to behave in ways which are polar opposites to the desired behaviour. We forget sometimes that as managers we are in a fish bowl and everything we do or say is analyzed by our team for consistency and often used as a model for their own behaviour.
