While most companies give their customers their hands (i.e. do good work), proactive service companies provide customers with their heads as well. By looking out for their customers and making helpful suggestions to allow them to be more effective at operating their facilities, they are providing the highest level of service.
Blog Archives
Proactive Service® – Giving Customers your Hearts & your Heads
Tagged with: customer service consultant, customer service expert, customer service management expert, customer service tech training, developing customer service relationships, how to increase customer service satisfaction, how to maintain excellent customer service, Jim Baston, Proactive Service®
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Transform the Service Experience through Tangibles
In my previous blog in this series, we discussed how to transform the service experience through ‘assurance’. In this blog post, we will consider what we can do to transform the service experience through the tangible aspects of the service we provide. Our customers will make judgments about the quality of our work and the competence of our technicians based on tangible clues that they can see.
Tagged with: customer management expert, customer relationships, customer service consultant, customer service expert, how to improve customer service, how to increase customer service satisfaction, how to maintain excellent customer service, how to provide great customer service, improving customer service experience, Jim Baston, transforming the service experience
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
CMCEF Webinar Series – Part 3 Maintaining the Service Experience
The next and final webinar in the CMCEF Webinar Series Transforming the Service Experience is called Maintaining the Service Experience (Tuesday, February 26th, 2013). This webinar will focus on our role as managers to motivate and support our technicians to create and maintain momentum for change.
Tagged with: 5 keys to sucess for service technicians, Canadian Mechanical Contracting Education Foundation, CMCEF Webinar Series Part 3, customer service consultant, customer service expert, customer service webinar, how to increase customer service satisfaction, how to maintain excellent customer service, how to provide great customer service, Jim Baston, Maintaining the customer experience, technical service excellence expert
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
