Why Don’t More Service Firms Promote Their Field Team’s Efforts?
Before we look at the how, let’s consider the why. It is interesting to note that most firms in my unscientific sampling do not let their customers know that they have encouraged their field service professionals to look for and make recommendations to help them be better off.
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Proactive Recommendations by Your Field Team Are a Big Business Differentiator – Three Actions You Can Take
Tagged with: bettering customer relationships, customer service expert, improving customer realtionships, increasing onsite sales, Jim Baston, proactive recommendations by field service techs, proactive recommendations to customers, service technician training programs, teaching service technicians how to sell
Posted in Customer Service, Education, how to teach service technicians to sell to customers, Management, Sales, Service Tech Training
Posted in Customer Service, Education, how to teach service technicians to sell to customers, Management, Sales, Service Tech Training
