In this blog series, we have been talking about steps that a service company can take to maintain a vibrant and effective program of engaging their field team in promoting their products and services. Like the equipment that we maintain…
Blog Archives
Preventative Maintenance for Business Promotion – Step 3
This series of blogs discusses the application of preventative maintenance in order to maintain our field team’s product and service promotion effectiveness. [1] Step 3 – Checking Alignments and Readjusting if Applicable Engaging our field service professionals in business development requires…
Tagged with: BBA Consulting, bettering customer relationships, Business Development for Field Service Professionals, Field Service Professionals Training, Jim Baston, preventative maintenance, Preventative Maintenance and Upselling, service technician training
Posted in Business, Customer Service, Education, Preventative Maintenance, Sales, Service
Posted in Business, Customer Service, Education, Preventative Maintenance, Sales, Service
Technology’s Revolutionary Impact on the Relative Importance of Soft Skills
If you are in the service business, then you know a little bit about change. Just about everything to do with field service has been impacted by technology; and it has changed the way we do business. Technology is also…
Tagged with: BBA Consulting, customer relationships, customer service, customer service consultant, customer service excellence, customer service expert, how to improve customer service, Jim Baston, proactive service culture, service industry, service tech training expert, service technician training, service technician training expert, service technician training programs, soft skills, technology, Technology and business, technology and soft skills, technology in the service industry
Posted in Business, Education, Service, Uncategorized
Posted in Business, Education, Service, Uncategorized
Are You the Reason Your Technicians Are Not Enthusiastically Promoting your Services?
It is no secret that field service technicians represent an excellent opportunity to increase revenues without adding to overheads. They understand the technology, know their products and services and are familiar with the customers’ equipment and their goals. And, of course, they have the ear of the customer.
Chances are you already have one or two techs who are great at developing new business and you recognize that, by getting all of your techs to act like them, you will experience tremendous growth.
If, despite your best efforts, your technicians are still not generating as much business as you think they are capable of, then perhaps you are the reason your technicians are not enthusiastically promoting your services. Perhaps it is your perception that is standing in the way.
Tagged with: Change Perception from Selling to Serving, customer service expert, Increase Service Technician Sales, International Service Technician Training Expert, Jim Baston, service tech sales training, service tech training expert, service technician sales, service technician training programs
Posted in Business, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
Posted in Business, how to teach service technicians to sell to customers, Management, Sales, Service, Service Tech Training
Is Your Field Service Team Missing Opportunities to Help Your Customers?
Perhaps you have encouraged your field team to look for ways that you could help your customers achieve their business goals. You’ve set up processes and systems to capture any opportunities identified. You may have even told your customers your intentions and why your field team’s actions are not only unique but of great value for the them. Even with all of this in place, how confident are you that they are seeing all of the “F”s – that is, how confident are you that they are not missing any opportunities to help the customer to be better off.
Tagged with: bettering customer relationships, Capitalizing on Opportunities, customer service tech training, Field Service Technician Training, Four Actions to Ensure Your Field Service Team Does Not Miss Important Opportunities, how to provide great customer service, How to Sell Important Opportunities, improving customer service experience, service technician training expert, service technician training programs
Posted in Business, Customer Service, how to teach service technicians to sell to customers, Management, Sales, Service Tech Training
Posted in Business, Customer Service, how to teach service technicians to sell to customers, Management, Sales, Service Tech Training
