Your field service team can add tremendous value to your service relationships when they recommend products and services that you can provide that will help your customers be better off. They are in a unique position to do this; they have the knowledge of the technology, an inside understanding of your customer’s current processes and equipment and, hopefully an appreciation of your customer’s goals and objectives. They also have proximity to the customer. The question is however, if you engage your technicians in promoting your services, do you tell your customers?
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Do You Tell Your Customers?
Tagged with: bettering customer relationships, customer service consultant, customer service expert, customer service for service technicians, do you tell your customers that your service technicians can sell to them?, how to improve customer service, how to increase sales through service technicians, how to provide excellent customer service, how to teach field service technicians to sell, Jim Baston, Proactive Service®, teaching service technicians how to sell, transforming the customer experience
Posted in Business, Customer Service, Education, how to teach service technicians to sell to customers, Sales, Service Tech Training
Posted in Business, Customer Service, Education, how to teach service technicians to sell to customers, Sales, Service Tech Training
