This series of blogs discusses the application of preventative maintenance in order to maintain our field team’s product and service promotion effectiveness. [1] Step 2 – Replacing, Refurbishing or Cleaning Wearable Parts and Consumables In order to help our customers to…
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Preventative Maintenance for Business Promotion – Step 2
Tagged with: bettering customer relationships, electrician preventative maintenance training, how to improve customer service, HVAC Preventative Maintenance Training, Jim Baston, Plumbing Preventative maintenance training, preventative maintenance, service tech training, service technician training
Posted in Blogs, Customer Service, Preventative Maintenance, Service, Service Tech Training
Posted in Blogs, Customer Service, Preventative Maintenance, Service, Service Tech Training
5 Mistakes Service Companies Make Asking Technicians to Promote Services
Engaging technicians in promoting services is a focus of many service organizations today – and for good reason. A program of this nature can be a significant differentiator in a highly competitive environment. Technicians who use their expertise and knowledge to recommend products and services that help their customers achieve their goals provide tremendous value. They help their customers recognize that they are better off for having known them. And, a customer who recognizes this value in the relationship is very unlikely to take their business elsewhere.
“They Don’t Pay Me to Look Good” in Service Delivery
The second component that makes up our customers’ service experience is how the service is conducted – the smile on the tech’s face, the cleanliness of the work area, the quality of the repair description and even how the technicians chooses to present him or herself. This is called the service delivery.
Tagged with: customer service expert, customer service tech training, developing customer service relationships, how to improve customer service, Jim Baston, Proactive Service® workshops, service tech training, service technicians and sales, technical service training
Posted in Business, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Customer Service, Education, Management, Manufacturing, Service
Step 6 of a Proactive Service® Culture – Coach and Support
In step 5 of our previous blog, we talked about following up on opportunities. The 6th and final step in creating a Proactive Service® culture within your service team is to provide coaching and support. If we want to see…
Tagged with: coaching expert, customer service consultant, customer service expert, how to coach and support tech staff, how to improve customer service, improving customer service, Jim Baston, proactive service culture, Proactive Service®, service manager trainiing, service tech training
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
1st Step in Creating Proactive Service® – Focus on Service, Not Selling
Technicians who seem naturally gifted at selling their company’s products or services do not see their efforts as selling at all – they recognize their recommendations as the valuable service that they are. To them it is a service activity.
Tagged with: customer management expert, customer relationships, customer service consultant, customer service expert, how to provide excellent customer service, improving customer service, improving customer service experience, Jim Baston, service manager coaching training, service tech training, service technician sales, service technician training
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
Posted in Business, Consulting Services, Customer Service, Education, Management, Manufacturing, Service
